1. Emergency measures for fire accidents
◇ Upon receipt of fire alarm, the monitoring center shall investigation concrete conditions, determine the floor and position of fire, record alarm time, and notify foreman and patrolmen to determine the site conditions and adopt corresponding measures. In case of fire accident, call 119 immediately, report full name, address, telephone, and contact person of the unit, notify the management office, on-duty person and relevant personnel to arrive on the scene, and establish a relief command (the supreme leader as the chief commander).
◇ The management office shall illustrate evacuation line to persons requiring evacuation and stabilize people’s emotions through language and alarm bell according to orders of the command.
◇ The relief command shall determine channel and location of personnel evacuation and gathering according to building features and surrounding conditions, and guide and escort trapped persons to safe areas according to regulated sequence.
◇ The onsite security guards shall close the fire doors in the fire area according to the fire conditions, s as to prevent fire spreading, and adopt corresponding methods for self-aid and extinguishing. After the firemen arrive on the scene, these security guards shall assist them in extinguishing and relief.
◇ The maintenance workers shall cut off sources of power and inflammable gases.
◇ The onsite security guards shall clear all roadblocks, guide all irrelevant vehicles to leave the scene, prevent irrelevant persons against entering houses on fire, and organize persons for evacuation. After the fire is extinguished, these security guards shall set up an alert area, prevent irrelevant persons against entering the alert area, and cooperate the fire department in investigating the fire causes.
◇ The management office shall ensure normal supplies of water and power for firefighting, guarantee enough supplies of extinguishers in good condition, and prepare transport tools and common first-aid medicines for the wounded.
2. Emergency measures for public security cases
◇ After receipt of alarms, the security guards shall arrive on the scene with interphones, report to the monitoring center, and notify foreman and patrolmen. After arriving on the scene, these security guards shall block the scene for preservation and set up alarm lines.
◇ The security guards shall investigation actual conditions, know physical characteristics of the suspicious persons, and notify the monitoring center for strengthened monitoring.
◇ The foreman can call 110 according to actual conditions.
◇ The security guards shall provide emergency aids for the wounded, and call 120 for medical treatment.
◇ The security guards shall report the case conditions to the police and cooperate in investigation.
3. Emergency measures for terrorist events
◇ After receipt of terrorist event report, the security guards shall keep calm and investigate the actual conditions.
◇ The security guards shall notify relevant persons to rush to the scene, and also notify the monitoring center.
◇ The security guards shall investigate the site conditions, and block entrances and exits of the community.
◇ The security guards shall report to the manager of the management office, and call 110.
◇ The security guards shall cooperate the police in site searches and disposal.
◇ The security guards shall take charge of personnel evacuation, and turn off main valves of electrical equipments and gas.
◇ The security guards shall cooperate in aids for the wounded on the scene.
◇ The security guards shall report event conditions to the police, and provide information for solving events.
◇ The security guards shall set up alert lines on the scene.
◇ The security guards shall inspect facilities and equipments in the community, and clean the site after disposal of the police. After that, all workers shall resume work.
◇ After the event, the security guards shall keep detailed records of event course and disposal, analyze event reasons, and put forward prevention measures.
◇ The management office shall report to the manager of the company.
4. Emergency measures for traffic accidents
◇ After receipt of the alarm, the security foreman or patrolmen shall arrive on the scene with interphones as soon as possible, report the accident conditions to the monitoring center, and notify the management office or onduty persons to arrive on the scene. Meanwhile, they shall block the scene for preservation, set up alert lines, and prevent irrelevant persons against entering the alert area.
◇ The onsite security guards shall call 110 according to actual conditions, and report to the Property Management Department.
◇ The security guards shall provide emergency aids for the wounded, and call 120 for medical treatment.
◇ After the policemen arrive, the security guards shall cooperate them in investigation.
5. Emergency measures for floods and typhoons
◇ The manager of the company shall assume the key responsibilities of flood prevention; the manager of the management office shall be responsible for flood prevention of the community.
◇ The management office shall establish a flood & typhoon prevention organizational structure, and guarantee smooth liaison between all members.
◇ Before the flood season, the management office shall prepare enough investigation and relief personnel, and implement investigation and relief measures.
◇ The management office shall organize and develop flood & typhoon prevention self-inspection in May every year, and the company shall organize comprehensive inspections in June every year.
◇ In case of endangered houses or hidden safety hazards found during inspections, the management office shall organize personnel for solving, so as to ensure house safety.
◇ During the flood season, the management office shall strengthen reception of repair requests and house repairs. In case of problems cannot be solved, the management office shall adopt temporary guarantee measures, and report to the company in time.
◇ During the flood season, the management office shall appoint specially-assigned persons to receive weather forecasts. In case of forecasts of typhoon alarm or heavy rainstorm, the on-duty persons shall be alert.
◇ In case of personal injuries due to house collapse and emergency accidents, the management office shall report and prepare report in writhing within 2 hours.